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LanguageSeven Locks Housing - Service Standard Consultation
Seven Locks Housing are beginning a programme of consultation to provide all of our customers with the opportunity to help us to review our Service Standards.
During the week beginning 7th December 2009 we began the process by asking you about your priorities for our Repairs and Maintenance service.
Thanks to all of you who took part. As you can see from the timetable below, we are working through your priorities and will implement the new standards in the New Year. Please continue to tell us about your priorities; detailed below is the consultation timetable for our next 3 Service Standard reviews.
Customer consultation Service Standard Review Programme
| National Service Standard | Review Start Date | Review End Date | Implementation Date |
| 1. Home - Tell us what’s important to you about your Repairs and Maintenance service | 14.12.09 |
21.12.09 | 11.01.10 |
| 2. Neighbourhood and Community - Tell us what’s most important to you about how we deal with Anti-social Behaviour | 11.01.10 | 17.01.10 | 01.02.10 |
| 3. Neighbourhood and Community - Tell us what’s most important to you about how we manage your Estate and community | 05.04.10 | 12.04.10 | 03.05.10 |
| 4. Tenant Involvement - Tell us how best to encourage you and get you interested in developing and monitoring our services Involvement and Empowerment | 26.04.10 | 03.05.10 | 24.05.10 |
Concentrating on Neighbourhood and Community, together we will look at Anti-social Behaviour, Neighbourhood and Estate Management and Local area co-operation.
Under Tenant Involvement and Empowerment we will ask for your priorities for Customer Involvement.
When we start to look at Homes, we want you to tell us your priorities about the Quality of the Accommodation, Rents, Tenure and the Allocations Service Standard.
With your priorities identified we will then produce and publish our Service Standard Statements and these will be used to make sure you know exactly what to expect from each service and we will ask you to measure your satisfaction with our performance against these standards.
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