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Want to get a qualification, improve your employment prospects and your CV and help us improve?
We want to encourage and support Customer involvement so that the outcomes make a positive difference to the way we work and how we deliver our services to you. By becoming involved in scrutinising our services your role will involve carrying out research, questioning and listening, then analysing the information gained and with support producing a report for our Board. This is a real win-win opportunity; whilst helping us improve our services you also improve your skills.
The Resident Scrutiny Panel has been working with us since their first meeting in October 2010. The members work alongside our Customer Panel and our Management Board to inspect our services, monitor how we perform and check whether we are investing your rent money wisely.
The Resident Scrutiny Panel work with an independent Chair from the Board Development Agency, and In June 2011 completed their first project. They decide their own work plan with help from the Chair, and the first project they chose was to review our anti social behaviour procedures to make sure they are fit for purpose.
We are delighted to tell you that the panel wrote a 'validation' report giving the thumbs up to our Anti Social Behaviour procedures. They also told us that our Anti Social Behaviour procedures represent ' Best Practice' when compared with how other landlords deal with anti social behaviour.
The Resident Scrutiny Panel's findings were reported to our Management Board on 12 July 2011. Please click on the link at the bottom of the page if you would like to read the full report.
The panel are now working on their second project which is to review the financial support we provide for tenants to help them to keep their tenancy and stay in their homes. This is very timely because of the economic climate and the funding cuts across the country.
The current members of the Resident Scrutiny Panel took part in local training over 2 days during 2011 and have now received their Resident Scrutiny Awards. We are currently recruiting more tenants to join the panel and will arrange the free training again in the near future. We will provide transport, feed you and support you throughout the training course.
This is a 2 day course with the Board Development Agency (BDA). When you successfully complete the course you will get a Management Endorsed Award from the Institute of Leadership and Management (ILM). You will also learn new skills which will be useful in today's competitive job market and look impressive on your CV.
Once you have completed the training Seven Locks Housing will then support you as you begin the work of helping us to improve our services.
The current panel members have also had other training opportunities including Dealing with Anti Social Behaviour, Understanding Performance Information, 'Making Meetings Work for You', and a 15 week First Steps in Computing course. They have also attended various seminars and events to improve their knowledge of social housing and national and local housing issues.
Training places are limited; if you are interested, please contact Tracey Silk, Customer Involvement Officer, email tracey.silk@sevenlockshousing.co.uk, to find out more and complete an application form.
Please take the time to do so - Your involvement really does make a difference to your community.
Claire Hubbard and John Piggott have got involved in Resident Scrutiny, here's what they have to say.
I got involved with the Resident Scrutiny Panel because I wanted to have an input, and help to improve services for my community and for my own family
Claire Hubbard
I'm really looking forward to working with other tenants and Seven Locks Housing to maintain and improve standards.
John Piggott
Resident scrutiny panel reports
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