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LanguageBest value group
Best Value is a framework which assists Seven Locks Housing to achieve continuous improvement within all their services. It allows us to assess our current service provision and performance against that of our competitors. It is based around the 4Cs of continual improvement:-
- Challenge
- Compare
- Consult
- Compete
Below is a table to show which areas of service have been looked at:-
Programme of best value reviews....so far
| YEAR 1 (2008) | YEAR 2 (2009) |
| Customer services | Aids and adaptations |
| Grounds maintenance |
Each review group is made up of:-
- A team leader
- 2 service specific employees
- 2 non-service specific employees
- 2/3 tenants
- A critical friend from an external organisation.
Tenants are pivotal to the success to our best value reviews and as a tenant joining the review you are asked to attend 6/7 meetings throughout the year. You will be representing the tenants views and give your opinion on the various service areas being looked at. Travel arrangements/reimbursement costs are provided together with training and all the support you need to fully participate and get the most out of your experience.
If you are interested in joining a review group or would like further information please do not hesitate to contact me, Gurinder Chahal - Best Value Coordinator on 01629 761544.
Company Registered in England, Number 5571472. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4506