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LanguageAbout Seven Locks Housing
Introduction
Seven Locks Housing’s mission statement puts you, our customer, at the centre of our business
"We aim to meet the needs of our existing and future customers by providing continually improving and quality housing services"
Details about the services we provide and how to access these services can be found in this section of the website. Our services have been developed to address what we already know about you as a customer.
For example: We know that it is important to you that you are easily able to report a repair and that the repair is carried out at your convenience. We know that you want quick and easy ways to pay your rent. We know you want us to respond quickly and appropriately if you report anti-social behaviour. But we want to know more.
The better we know our customers the better placed we are to provide the services that you want and to ensure that our services keep improving. To help us continue to provide the services you want in the way you want them, you can;
- Complete a Customer Profiling Form
- Give us feed back; respond to our Call Back Service, complete satisfaction forms when repairs or improvements at carried out in your home, use the compliments, comments and complaints form
- Get Involved – look out for opportunities to get involved in developing and monitoring our services, or contact our Customer Participation officer direct.
Company Registered in England, Number 5571472. VAT Registration Number 917 941 988. Registered with the Housing Corporation No. L4506